The Process
From First Conversation
to First Flame.
Our fire systems are handcrafted in Kailua Kona and delivered worldwide. Our process is built for remote projects — documented, supported, and straightforward from inquiry to installation.
Discovery & Design
Share Your Vision
Start with whatever you have — inspiration photos, rough measurements, or just an idea. Fill out our contact form or call us directly. There is no need to have everything figured out before reaching out.
- Photos of the installation area
- Approximate measurements or site plans
- New construction or retrofit
- Whether gas and power are nearby
We respond within one business day.
Consultation Call
We schedule a short call to understand your project, confirm site requirements, and recommend the right configuration. For straightforward projects, we can often provide an initial budget estimate even before the call.
- Understand your vision and aesthetic goals
- Confirm gas, electrical, and mounting requirements
- Product and layout recommendation
- Clear next steps with no pressure
Most consultations are 20–30 minutes.
Quote & Order Confirmation
You receive a detailed project quote based on your exact configuration. Once approved, we finalize specifications and your order enters our production queue in Kailua Kona.
- Itemized quote with installation notes
- Design and specification sign-off
- Order confirmation and production timeline
Production
Handcrafted in Kailua Kona
Your system enters our fabrication queue on the Big Island of Hawaii. Every component is built locally by our team — not imported, not outsourced. We keep you updated throughout the process.
- Standard torch orders: approximately 3–6 weeks
- Large or custom projects: approximately 6–12+ weeks
- Progress updates at key milestones
Timeline varies based on configuration and current queue.
Installation
Documentation & Shipping
Before your system ships, we prepare a complete contractor-ready documentation package. Your local trades receive everything they need — no guesswork, no back-and-forth.
- Product specifications and dimensions
- Gas sizing and plumbing requirements
- Electrical and low-voltage diagrams
- Mounting details and clearance requirements
- Step-by-step installation guidance
Ships directly to your site, fully packaged and labeled.
Your Contractor Installs
Your local gas plumber, electrician, and concrete contractor handle the physical installation using our documentation. We are available throughout — by video call, phone, or written guidance — to answer questions and keep the project moving.
- Gas plumbing connection
- Electrical / low-voltage wiring
- Concrete or mounting work (if applicable)
- Remote support included throughout
Most installations are simpler than contractors expect.
System Commissioning
Once your contractor completes installation, we walk through system activation together — remotely or on-site. We verify automated ignition, controls, wind detection, and safety shutoffs before your first flame.
- Remote activation walkthrough via video call
- Automated ignition and control verification
- Safety system testing
- Owner orientation and operation guide
Your first flame is the finish line.
Support
We Are With You
Every Step of the Way.
Whether your project is across the island or across the ocean, Support is built into every project — and we can show up in person when it matters most.
Remote Support
Included with every project- Video call support during installation
- Phone and written troubleshooting
- Installation clarification for your contractor
- System setup and commissioning walkthrough
- Ongoing support after completion
On-Site Support
Premium — available for larger projects- A Kona Fire Co. team member travels to your site
- Multi-day installation assistance
- Direct contractor coordination
- Hands-on system commissioning and testing
- Available for complex or large-scale projects
For Your Contractor
What Your Team
Needs to Know.
Our systems are designed to be contractor-friendly. We provide complete documentation so your local trades can prepare properly — no back-and-forth, no guesswork. If they have questions, we answer them.
If you already have a builder, landscaper, plumber, or electrician on the project, we can coordinate with them directly.
Gas Plumber
Gas line connection and pressure testing. Required for all torch and bowl systems.
Electrician / Low-Voltage
Power supply and control wiring. Low-voltage systems are straightforward for any licensed electrician.
Concrete / General Contractor
Footings, mounting, or trenching for new installations. Often not required for retrofits.
Common Questions
Answers Before You Ask.
Do I need a contractor before contacting you?
No. Many customers contact us before they have a contractor lined up. We can help you understand what trades are needed and what to look for.
Can you ship internationally?
Yes. We ship to all Hawaiian islands, the US mainland, and international destinations including Thailand, Tahiti, and beyond. Shipping logistics are handled as part of the project.
What if I am not sure which product is right?
That is exactly what the consultation call is for. We help you find the right configuration for your space, budget, and lifestyle — no commitment required.
What support is available after installation?
Full remote support is included with every project. If you need hands-on assistance, our on-site support program is available for more complex situations.
Can you coordinate with my architect or builder?
Yes. We work directly with project teams — architects, landscape designers, builders, and general contractors — to simplify coordination and make sure specifications are right from the start.
Get Started
Ready to Begin?
Start with a conversation. No commitment required — just tell us about your project and we'll handle the rest.